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📋 Overview
Our refund and return policy lasts 30 days. Items must be unused, in the same condition you received them, and in original packaging. Certain items such as perishable goods, intimate or sanitary items, hazardous materials, or flammable liquids cannot be returned.
🚫 Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
⚖️ Partial Refunds
Partial refunds may apply for items that are not in original condition, damaged, missing parts, or returned more than 30 days after delivery.
💳 Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds will be credited to your original payment method within a few days.
🔄 Exchanges
We only replace items if defective or damaged. To request an exchange, email us at info@yanabiya.com and send the item to the address below.
📦 Shipping Returns
Send returns to:
Email us at info@yanabiya.com with your order number.
Ship the item back using a trackable method.
Return shipping is your responsibility. Consider using trackable shipping or insurance for high-value items.